Customer Service Representative (No BPO Experience Needed)

GAINSTRONG TALENT SOLUTIONS CORP.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Monthly allowance ₱5,500

Health insurance

Paid training (Sept 15)

Overtime pay

Career advancement

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is urgently hiring Customer Service Representatives for our Logistics Account in Banawa, Cebu City. No prior BPO experience required if you have good written English and basic computer literacy—fresh graduates are welcome to apply.

You will handle chat, email, and ticketing inquiries, resolve delivery updates, and log interactions while following guidelines for high-quality non-voice support. On-site work with shifting schedules is required.

Qualifications

• Good written English communication skills.
• Basic computer literacy and typing skills.
• Willing to work on-site in Banawa, Cebu City.
• Flexible for shifting schedules.

Responsibilities

• Respond to customer inquiries via chat, email, and ticketing systems.
• Resolve logistics-related concerns and order updates promptly.
• Log, update, and maintain customer interaction records in the system.
• Follow company guidelines for high-quality non-voice support.

Skills

Written English

Typing skills

Basic computer literacy

Education

Open to fresh graduates / undergraduates / high school grads

Job description

Job Description:

We are urgently hiring Customer Service Representatives for our Logistics Account based in Banawa, Cebu City!

No prior BPO experience? No problem! As long as you have good English writing skills and basic computer literacy, you are welcome to apply.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and ticketing systems regarding shipments, package tracking, and delivery updates.

• Resolve logistics-related concerns, missing packages, and order updates in a timely manner.

• Accurately log, update, and maintain customer interaction records in the system.

• Follow company guidelines and protocols to ensure high-quality non-voice service support.

Qualifications:

• Open to Fresh Graduates, College Undergraduates, and High School Graduates

• No BPO experience needed (Beginner-friendly)

• Good written English communication skills

• Basic computer literacy and typing skills

• Willing to work on-site in Banawa, Cebu City

• Amenable to work in shifting schedules

Benefits:

• Monthly Allowance: ₱5,500/month

• Competitive Salary Package + Performance Incentives

• Paid Training (Starting Sept 15)

• Fast-track recruitment process

• HMO and Career Advancement opportunities

• Night differential and overtime pay

• Fast-track recruitment process

• Life insurance

• Gym membership

• Additional leave

• Company events

• Company Christmas gift

• Employee discount