Customer Service Representative (E-commerce Social Media)

Pulse Connect; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Pulse Connect in Quezon City is seeking a customer service representative to handle inquiries, provide product information, and document interactions in the company database. The role requires a professional, empathetic approach and the ability to work in a fast-paced environment.

Applicants should have a diploma, at least 6 months CSR/call center experience, and strong verbal and written English skills. This position offers an opportunity to grow within a dynamic Philippine team.

Qualifications

• Diploma in a relevant field.
• Average to excellent English communication.
• At least 6 months CSR/Call Center experience.
• Strong problem-solving and customer-focused mindset.

Responsibilities

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Skills

Verbal communication

Written communication

Customer-focused

Education

Diploma

Job description

Description

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• English Communication Skills: Average to excellent
• Experience Level: At least 6 months of CSR/Call Center Experience
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.