Customer Service Representative

Lexie Staffing co.; Marikina; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing agency is seeking customer service representatives to provide exceptional support via phone, email, and chat. Candidates should have a High/Senior High School diploma and 1-3 years of experience in customer service. Excellent communication skills and a positive attitude are essential. This role is office-based in Metro Manila and may involve shifts.

Qualifications

• 1-3 years of customer service experience preferred.
• Handle customer inquiries and provide solutions.
• Maintain records of interactions.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information.
• Document interactions and follow up on issues to ensure resolution.

Skills

Strong command of the English language

Excellent communication

Problem-solving skills

Education

High/Senior High School diploma

Job description

Responsibilities

Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries, complaints, and product information. Maintain a positive and professional attitude with all customers. Document interactions and follow up on issues to ensure resolution. Collaborate with team members to enhance service quality. Stay updated on company products and services.

Qualifications and Requirements

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: 1-3 years of customer service experience preferred.
• Skills and Competencies: Strong command of the English language, excellent communication, and problem-solving skills.
• Responsibilities and Duties: Handle customer inquiries, provide solutions, and maintain records of interactions.
• Working Conditions: Office-based, may involve shifts, and requires good ergonomics.
• Qualities and Traits: Patience, empathy, attention to detail, and a positive attitude are essential.