Digital Customer Support Specialist

Pulse Connect; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Pulse Connect in Quezon City, Metro Manila, is seeking a customer service representative to handle inquiries, provide product and service information, document all interactions in the company database, and strive to resolve issues promptly.

The ideal candidate has a diploma, average to excellent English communication, at least 6 months CSR/call center experience, strong problem-solving skills, and a customer-focused mindset to thrive in a fast-paced environment while meeting individual and team

Qualifications

• Diploma in a relevant field.
• English communication: average to excellent.
• At least 6 months CSR/call center experience.
• Strong problem-solving and customer-focused mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Skills

Verbal communication

Written communication

Customer service

Education

Diploma in a relevant field

Job description

Description

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• English Communication Skills: Average to excellent
• Experience Level: At least 6 months of CSR/Call Center Experience
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.