Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Baguio; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading customer service provider in the Philippines seeks a Customer Service Representative. The role involves providing exceptional support through phone, email, or chat, resolving inquiries efficiently, and documenting interactions for continuous improvement. Ideal candidates should have a high school diploma and strong interpersonal skills with a positive attitude. This position requires flexibility as it may include evenings and weekends.

Qualifications

• 0–2 years of customer service experience preferred.
• Ability to maintain a positive and professional demeanor.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide exceptional customer service and support to clients.
• Resolve customer inquiries efficiently and effectively.
• Document customer interactions and feedback for improvement.

Skills

Strong interpersonal skills

Excellent customer service abilities

High levels of discretion

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service and support to clients via phone, email, or chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong interpersonal skills, excellent customer service abilities, and high levels of discretion
• Qualities and Traits: Positive attitude, patience, and empathy
• Responsibilities and Duties: Ability to follow company policies and procedures in resolving customer issues
• Working Conditions: Flexible schedule including evenings and weekends may be required