Customer Service Executive

Recruitify_HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment firm is seeking a Customer Service Representative to handle customer inquiries via phone, email, or chat. The ideal candidate will have at least 2 years of experience in customer service, a Bachelor's degree in a relevant field, and strong communication skills. Responsibilities include resolving customer complaints, documenting interactions in the CRM, and collaborating with internal teams to enhance customer satisfaction. This role requires patience and problem-solving skills in an office environment.

Qualifications

• Bachelor's degree in a relevant field is required.
• Minimum 2 years of experience in customer service or related area.
• Strong problem-solving skills and empathy towards customers.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Document customer interactions in the CRM system.
• Collaborate with internal teams to address customer needs.

Skills

Customer Service

Good Communication Skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide exceptional customer service to enhance customer satisfaction.
• Resolve customer complaints and issues effectively.
• Document customer interactions in the CRM system.
• Collaborate with internal teams to address customer needs.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 02 years.
• Skills and Competencies: Customer Service, Good Communication Skills.
• Qualities and Traits: Patience, Empathy, Problem-Solving Skills.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Office environment with potential for shift work.