Customer Service Representative

Explorer Freight Corporation; Cavite City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A logistics and customer service company in Cavite City is looking for a customer service representative. The ideal candidate should have a Bachelor’s degree in a relevant field or similar experience in customer service for 0–2 years. Responsibilities include providing exceptional support via phone, email, or chat, assisting with inquiries, and documenting customer interactions for continuous improvement. Strong communication and interpersonal skills are essential for this role.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service support via phone, email, or chat.
• Assist customers with inquiries, resolving issues promptly and effectively.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication skills

Interpersonal skills

Empathetic

Detail-oriented

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service support via phone, email, or chat.
• Assist customers with inquiries, resolving issues promptly and effectively.
• Maintain updated knowledge of products and services to provide accurate information.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle stress effectively.