Call Center Representative

Pulse Connect; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Pulse Connect in the Philippines is seeking a customer service representative to handle inquiries, provide product information, and resolve issues with empathy and professionalism.

The role requires strong verbal and written English communication, a diploma in a relevant field, and up to 2 years of experience in a fast-paced environment at Pulse Connect.

Qualifications

• Diploma in a relevant field.
• Average to excellent English communication skills.
• 0–2 years experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Skills

Communication skills

Education

Diploma in a relevant field

Job description

Description

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• English Communication Skills: Average to excellent
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.