Customer Service Representative (CSR)

Hammerjack Pty Ltd; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a customer service representative to maintain relationships, handle inquiries, troubleshoot, and guide customers to a resolution. You will document calls and verify understanding, escalating when needed.

Requirements include at least 1 year CSR experience, at least 2nd year undergrad, strong written and verbal communication, ability to multitask and learn CRM applications, and a customer-first mindset.

Qualifications

• At least 1 year CSR experience.
• Currently pursuing undergraduate studies (2nd year or higher).
• Strong written and verbal communication and customer service skills.

Responsibilities

• Respond professionally to inquiries to maintain customer relationships.
• Manage end-to-end customer service processes and troubleshoot issues.
• Document calls and follow up to ensure customer understanding.
• Escalate inquiries to the appropriate department when needed.
• Stay updated on products, services, and processes.
• Track customer accounts and related data.
• Identify opportunities for process improvements and new offerings.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

Undergraduate student (2nd year or higher)

Tools

CRM software

Job description

Responsibilities:

• Maintain strong customer relationships by responding professionally and appropriately to inquiries.
• Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer's understanding of that information.
• Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
• Escalate customers inquiries to the appropriate department when needed.
• Research and stay up to date with company products, services, and processes.
• Keep track of customer service accounts and relevant data.
• Recommend process improvements and identify new product and service opportunities based on customer needs.

Qualifications:

• At least 1 year CSR experience
• At least 2nd year undergrad
• Strong written and verbal communication and customer service skills.
• Ability to handle a variety of customer needs and provide solutions accordingly.
• Comfortable multitasking and learning different customer service management applications.