Customer Service Representative

MULTITUDE GLOBAL SERVICES CORP.; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading customer service firm in Cebu City is seeking an experienced customer service representative. You will handle inbound and outbound communications while ensuring customer satisfaction through efficient issue resolution. Ideally, you have a high school diploma, experience in a call center, and strong communication skills. Shift flexibility is required for this role.

Qualifications

• Proven experience in a customer service or call center role.
• Strong verbal and written communication skills in English.
• Proficiency in using CRM software and call center tools.
• Ability to multitask and manage time effectively.
• Customer-focused attitude with problem-solving skills.
• Willingness to work in shifts, including nights and weekends.

Responsibilities

• Handle inbound and outbound calls, emails, or chats.
• Provide accurate information about products and services.
• Troubleshoot technical issues or account concerns.
• Process orders, refunds, or requests efficiently.
• Maintain detailed records of customer interactions.
• Meet or exceed performance metrics and quality standards.
• Escalate complex issues when necessary.

Skills

Customer service experience

Strong communication skills

CRM software proficiency

Time management

Problem-solving skills

Basic computer skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Responsibilities

• Handle inbound and outbound calls, emails, or chats to resolve customer inquiries or complaints.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve technical issues or account-related concerns.
• Process orders, refunds, or requests efficiently while maintaining customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Meet or exceed performance metrics, including quality, accuracy, and response time.
• Escalate complex issues to appropriate departments when necessary.
• Deliver excellent service to ensure customer retention and satisfaction.

Qualifications

• Proven experience in a customer service or call center role (preferred).
• Strong verbal and written communication skills in English (or other required languages).
• Proficiency in using CRM software, email platforms, and call center tools.
• Ability to multitask, manage time effectively, and handle high-pressure situations.
• Problem-solving skills and a customer-focused attitude.
• Basic computer skills and familiarity with office software (e.g., MS Office).
• High school diploma or equivalent (Bachelor’s degree preferred).
• Willingness to work in shifts, including nights, weekends, and holidays.