Customer Service Representative

Converse Robinson - Cebu; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A retail company in Cebu City is seeking a Customer Service Representative (CSR) to handle customer inquiries and ensure satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude. Must possess a high school diploma, with a preference for those with further education. This role requires flexibility in working hours including shifts, weekends, and holidays.

Qualifications

• Proven experience in customer service or related field is a plus.
• Flexibility to work shifts, weekends, or holidays as needed.

Responsibilities

• Handle customer inquiries and provide product or service information.
• Resolve complaints and ensure customer satisfaction.
• Communicate with customers via phone, email, or chat.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to multitask and manage time effectively

Proficient in using customer service software and Microsoft Office Suite

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Job description

Responsibilities

A Customer Service Representative (CSR) is responsible for handling customer inquiries, providing product or service information, resolving complaints, and ensuring customer satisfaction. They communicate with customers via phone, email, or chat and strive to address issues efficiently while maintaining a positive and professional demeanor. CSRs must have strong communication skills, problem-solving abilities, and a thorough understanding of the company's products or services. They are expected to assist customers promptly and professionally, ensuring a seamless and pleasant experience.

Education & Experience

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Proven experience in customer service or related field is a plus.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficient in using customer service software and Microsoft Office Suite.

Attributes

• Positive attitude and professional demeanor.
• Strong listening skills and empathy for customers.
• Ability to handle stressful situations calmly and efficiently.

Other

• Flexibility to work shifts, weekends, or holidays as needed.
• Ability to work independently and as part of a team.