Customer Service Representative

mc-2Rj agency visa consultancy; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service consulting agency in Metro Manila is seeking a Customer Service Representative to assist customers with inquiries and resolve issues. The ideal candidate will possess strong communication skills and a customer-focused attitude. Responsibilities include processing orders and providing information about products or services. This role requires good problem-solving abilities and the ability to multitask in a fast-paced environment.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused with a friendly and professional demeanor.

Responsibilities

• Assist customers with inquiries and resolve issues.
• Provide information about products or services.
• Process orders and handle complaints.

Skills

Strong communication skills

Problem-solving abilities

Customer-focused

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

A Customer Service Representative (CSR) is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They handle phone calls, emails, and in-person interactions, ensuring a positive customer experience. CSRs may also process orders, handle complaints, and troubleshoot problems to ensure customer satisfaction.

• High school diploma or equivalent (Bachelor’s degree may be preferred in some cases)
• Strong communication skills (verbal and written)
• Problem-solving abilities and conflict resolution skills
• Good organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Customer-focused with a friendly and professional demeanor