Customer Service Representative

cc1 CIVICOM PACIFIC CORP. Lapu Lapu; Lapu-Lapu; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Lapu-Lapu, Philippines, is looking for customer service representatives to handle inquiries and resolve issues. The role requires strong communication skills and experience in customer service. Flexibility to work shifts including nights and weekends is necessary. If you have a high school diploma and a passion for helping customers, we encourage you to apply.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service or call center roles is preferred.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls, emails, or chat support for customer inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.

Skills

Strong verbal and written communication skills

Problem-solving skills

Proficiency in CRM software

Education

High school diploma or equivalent

College degree

Tools

CRM software

Office tools

Job description

Responsibilities

• Handle inbound and outbound calls, emails, or chat support for customer inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Document customer interactions and update account information in the system.
• Meet performance metrics such as call handling time, customer satisfaction, and quality standards.
• Collaborate with other departments to address complex customer concerns.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service or call center roles is preferred.
• Strong verbal and written communication skills.
• Proficiency in using computers, CRM software, and office tools.
• Problem-solving skills and the ability to handle difficult customers calmly.
• Flexibility to work in shifts, including nights, weekends, and holidays.