Customer Service Representative(Collection Analyst)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 268,000 - 446,000; Full time

Job summary

A leading outsourcing company in Metro Manila is seeking customer service representatives to assist customers with inquiries and orders. Candidates should possess excellent communication skills and can be either high school or college graduates. This role involves resolving issues effectively while maintaining customer satisfaction.

Qualifications

• High school or college graduate; open to both experienced and inexperienced candidates.
• Fresh graduates welcome; no mandatory experience.
• Strong communication skills and clarity in responses.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist customers with product information, order processing, and billing.
• Resolve customer complaints effectively.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and their needs are met.

Skills

Excellent communication skills

Education

HS Graduate or College Graduate

College Graduate

Job description

Job Requirements

• HS Graduate or College Graduate
• With or without experience
• Excellent communication skills

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Assist customers with product information, order processing, billing, and technical support.
• Resolve customer complaints and issues effectively and escalate to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and their needs are met.