Customer Service Representative

Essilor - Davao; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Davao del Sur is seeking a representative to manage customer inquiries through various channels. This role requires a high school diploma, with preference for an associate's degree. Candidates should have 1-2 years of experience in customer service and demonstrate strong communication and problem-solving skills. Evening or weekend shifts may be required.

Qualifications

• Minimum of 1-2 years in a customer service role.
• Empathetic, patient, and detail-oriented with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Provide product information and support.

Skills

Excellent communication

Problem-solving

Multitasking

Education

High school diploma

Associate's degree

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Provide product information and support.
• Collaborate with team members to enhance service quality.
• Strive for excellent customer satisfaction at all times.

Qualifications

• Educational Qualifications: High school diploma required; associate's degree preferred.
• Experience Level: Minimum of 1-2 years in a customer service role.
• Skills and Competencies: Excellent communication, problem-solving, and multitasking abilities.
• Responsibilities and Duties: Assist customers with inquiries, resolve complaints, and process orders.
• Working Conditions: Office environment, may require evening or weekend shifts.
• Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.