Customer Service Representative

Lexie Staffing co.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing agency is looking for an entry-level Customer Service Representative in Metro Manila. You will provide exceptional customer service through phone, email, and chat, assist with inquiries, and maintain records. Applicants should possess strong customer service skills and excellent communication abilities. This is a great opportunity for new graduates seeking to start their careers in customer support.

Qualifications

• Entry-level position (0-2 years experience).
• Ability to document customer interactions accurately.
• Skilled in resolving customer inquiries and complaints.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues swiftly.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong customer service skills

Proficient in English

Excellent communication skills

Problem-solving abilities

Empathetic attitude

Education

Bachelor’s degree in a relevant field

Job description

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on product knowledge and company policies.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong customer service skills, proficient in English language
• Qualities and Traits: Excellent communication skills, problem-solving abilities, empathetic attitude
• Responsibilities and Duties: Ability to handle customer complaints professionally