CSR (Collection Analyst)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company is seeking customer service representatives in Taguig, Metro Manila. This role involves responding to customer inquiries and resolving complaints. No previous experience is required, making this a great opportunity for college undergraduates looking to start their careers. Join our team and help us deliver excellent service to our clients.

Qualifications

• Ability to respond promptly to customer inquiries.
• Skills in handling and resolving complaints effectively.
• Efficient in processing orders and maintaining records.

Responsibilities

• Respond promptly to inquiries via phone, email, chat, or face-to-face.
• Handle and resolve customer complaints with effective solutions.
• Process orders, forms, applications, and requests efficiently.

Education

College Undergraduate

Job description

Customer Interaction:

• Respond promptly to inquiries via phone, email, chat, or face-to-face.
• Provide accurate product and service information to assist customers.

Issue Resolution:

• Handle and resolve customer complaints with effective solutions.
• Collaborate with internal teams to address and resolve customer issues.

Order & Data Management:

• Process orders, forms, applications, and requests efficiently.
• Maintain detailed and accurate records of customer communications and transactions.

Compliance & Quality Assurance:

• Adhere to company policies and procedures to ensure consistent service delivery.
• Meet or exceed performance targets, including response times and customer satisfaction metrics.

Job Requirements

• College Undergraduate
• No experience required