Customer Service Representative

Lexie Staffing co.; Bulacan; On-site; PHP 180,000 - 240,000; Full time

Job summary

A customer support staffing agency in Bulacan, Philippines, is looking for an entry-level Customer Support Representative. The role involves providing exceptional customer service through phone, email, and chat. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment with flexible hours. Training will be provided.

Qualifications

• Entry-level position requiring strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Availability to work flexible hours, including evenings and weekends.
• Qualities and Traits: Patience, empathy, and problem-solving abilities.
• Responsibilities and Duties: Ability to work under pressure in a fast-paced environment.
• Working Conditions: Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer support via multiple channels.
• Maintain positive interaction while managing complaints.
• Collaborate with team members to improve service quality.
• Collaborate with team members to improve customer satisfaction and service quality.
• Maintain a positive attitude while handling complaints and questions.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer support by responding to inquiries via phone, email, or chat.
• Assist customers with product information, order tracking, and troubleshooting.
• Maintain a positive attitude while managing customer complaints and questions.
• Accurately record customer interactions and feedback in the database.
• Collaborate with team members to improve customer satisfaction and service quality.

Qualifications

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and problem-solving abilities
• Responsibilities and Duties: Ability to work under pressure in a fast-paced environment
• Working Conditions: Availability to work flexible hours, including evenings and weekends