Customer Service Representative (Clinical)

Gratitude Philippines.; Muntinlupa; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Competitive salary

Health insurance starting from Day 1

13th and 14th Month Pay

Performance-based annual increase

Job summary

A healthcare service provider in Muntinlupa is looking for a Customer Service Representative (Clinical) to deliver exceptional support. The ideal candidate will possess at least 1-2 years of experience in direct adult patient care or BPO healthcare and a 4-year degree in any Allied Health course. This role requires strong communication skills and the ability to collaborate with clinical teams. Benefits include competitive pay, annual increases, and health insurance starting on the first day.

Qualifications

• Provide exceptional customer service to clients seeking clinical support.
• Experience in direct adult patient care or BPO healthcare.
• Allied Health degree required.

Responsibilities

• Respond to inquiries and resolve issues related to clinical services.
• Collaborate with clinical staff for effective service delivery.

Skills

Customer service

Communication skills

Clinical support

Case management

BPO experience

Education

4-year graduate of any Allied Health course

Job description

Customer Service Representative (Clinical)

On-site - Muntinlupa 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer service to clients seeking clinical support.
• Respond to inquiries and resolve any issues related to clinical services.
• Collaborate with clinical staff to ensure effective service delivery.

Profile: Allied Health

Work Setup: 100% Onsite

Work Locations:

• ₱28,000 Basic Pay + ₱1,000 Flex Fund Allowance
• 20% Night Differential
• HMO (Employee Day 1; Dependents upon certification)
• Annual Performance-Based Increase
• 13th & 14th Month Pay

Qualifications:

Profile 1

Experience:

• At least 1 year of direct adult patient care, such as:
• Home and community-based services
• Hospital or facility-based care
• Case management
• Work with managed care organizations
• OR
• At least 1 year BPO Healthcare experience (Member or Provider; mixed with Member transactions)

Education:

• Must be a 4-year graduate of any Allied Health course:
• Physical Therapy
• Occupational Therapy
• Respiratory Therapy
• Medical Technology
• Radiologic Technology
• Pharmacy
• Social Work

Exclude: Nursing-related courses, Doctor of Medicine, vocational courses, undergraduates

Profile 2

Experience:

• At least 2 years of direct adult patient care, such as:
• Home/community-based services
• Hospital/facility settings
• Case management / managed care organizations
• OR
• At least 2 years BPO Healthcare experience (Member or Provider; mixed with Member transactions)

Exclude:

• Pediatric-only experience
• Student-related interactions only
• Email/chat-only support

Education:

• 2-year associate course or 4-year college graduate (any course)

Exclude: Nursing-related courses, Doctor of Medicine, vocational courses, undergraduates

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