Healthcare Customer Service Representative

Gratitude Philippines.; Iloilo City; Presencial; PHP 182.800 - 218.959; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

₱1,000 Flex Fund Allowance

Night Premium: 20% Night Differential

HMO coverage starting on Day 1

HMO for one dependent upon regularization

Statutory 13th-month pay

Descripción de la vacante

A healthcare services provider is seeking a detail-oriented Healthcare Customer Service Representative in Iloilo City, Philippines. The representative will be a primary contact for patients and providers, assisting with benefits, eligibility, and claims inquiries. A College degree and at least six months of BPO experience are required. The role offers a total monthly package of ₱18,000+, healthcare benefits starting on Day 1, and potential bonuses. Flexibility to work onsite and adapt to schedules is essential.

Formación

• Must have at least 6 months of BPO experience.
• Good verbal and written English communication skills.
• Willing to work onsite and adapt to shifting schedules.

Responsabilidades

• Act as a primary point of contact for patients, providers, and members.
• Assist with inquiries regarding benefits, eligibility, and claims.

Conocimientos

Attention to detail

Empathy

Analytical skills

Problem-solving abilities

Verbal communication

Written communication

Educación

College Graduate (Any 4-year course)

Herramientas

MS Office (Word, Excel)

Descripción del empleo

Healthcare Customer Service Representative

Job Description

Role Overview

We are looking for a detail-oriented and empathetic Healthcare Customer Service Representative to support our healthcare account. In this role, you will act as a primary point of contact for patients, providers, and members, assisting with inquiries regarding benefits, eligibility, and claims.

What’s in it for You?

Total Monthly Package: ₱18,000+

₱1,000 Flex Fund Allowance (Available upon hire)

Night Premium: 20% Night Differential pay for graveyard shifts.

Healthcare Benefits:

HMO coverage starting on Day 1.

HMO for one (1) dependent upon regularization.

Bonuses: Statutory 13th-month pay (with potential for 14th-month pay depending on company policy).

Qualifications

• Education: Must be a College Graduate (Any 4-year course).
• Experience: At least 6 months of BPO experience is required.

Technical Skills:

• Proficiency in MS Office (Word, Excel) and internet browsing.
• Strong analytical and problem-solving abilities.

Communication: Good verbal and written English communication and interpersonal skills.

Flexibility: Must be willing to work onsite and adapt to shifting schedules, including weekends and holidays.

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