Call Center Representative

Sagility Iloilo; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Complete company benefits

Paid Training

14th month pay

Complete company benefits

Paid Training

14th month pay

Job summary

A healthcare services provider in Quezon City is seeking professionals with experience in Direct Patient Care or BPO healthcare to handle provider and member calls. The role requires a Bachelor's Degree or Associate degree and offers complete benefits including paid training and a 14th-month pay. The position is onsite on a nightshift schedule.

Qualifications

• 1+ year experience in Direct Patient Care or BPO healthcare handling MEMBER calls.
• 2+ years experience in Direct Patient Care for Associate Graduates.

Responsibilities

• Handle inbound/outbound provider and member calls for voice support.
• Address queries from providers and members regarding eligibility and benefits.
• Understand account Business Strategy and managed care direction.
• Understand account business strategy and managed care direction.
• Utilize and be familiar with current system functions, applications and enhancements.
• Maintain resource materials such as updated disks, paper references.
• Develop and train self and co-workers.
• Suggest and share ideas for system improvement.
• Be open to new ideas in a positive and timely manner.

Skills

Direct Patient Care

BPO healthcare handling MEMBER calls

Case Management

Counselling

Consultations

Triaging

Education

Bachelor’s Degree in Allied Science, Social Work, Human Services or related course

Associate Graduate (any course)

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

• Handle inbound/outbound provider and/or member calls for voice support.
• Handle fax/work inquiries/written correspondence for non-voice support.
• Address all queries from providers and/or members (eligibility and benefits, claim status, authorization, contract status, etc.) supported by the business.
• Understand account Business Strategy and managed care direction.
• Utilize and be familiar with current system functions, applications and enhancements.
• Maintains resource materials such as updated disks, paper reference.
• Additional responsibilities include development and training of self and co-workers.
• Suggest and shares ideas for system improvement.
• Experiments with and accepts new ideas in a positive and timely manner.

• Bachelor’s Degree in Allied Science, Social Work, Human Services or any related course.
• Minimum of 1-year experience in Direct Patient Care; such as in Long-Term Care, Home And Community-Based Services, Hospital/Facility Settings, Case Management, Counselling, Consultations, Triaging. OR BPO healthcare handling MEMBER calls experience

or

• Qualifications: ( Profile 2 )
• Associate Graduate ( any course )
• Minimum of 2 years’ experience in Direct Patient Care; such as in Long-Term Care, Home And Community-Based Services, Hospital/Facility Settings, Case Management, Counselling, Consultations, Triaging. OR BPO healthcare handling MEMBER calls experience

Work Onsite on a nightshift schedule located @ Bridgetowne, Quezon City, E Rodriguez, Metro Manila

Offers

• Complete company benefits
• Paid Training
• With 14th month pay

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,