Customer Service Representative (Clinical)

Recruitify_HR; Muntinlupa; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

28,000 Basic Pay

1,000 Flex Fund Allowance

20% Night Differential

HMO - Employee Day 1

Life & Accident Insurance

Performance-Based Increase

13th & 14th Month Pay

Job summary

A leading healthcare company is seeking a Customer Service Representative (Clinical) to deliver exceptional service in a clinical environment. This role requires at least 1 year of direct patient care or BPO healthcare experience. Candidates must hold a degree in Allied Health and be comfortable working onsite in Muntinlupa. The position offers a competitive salary and various benefits, including health insurance and performance-based increases.

Qualifications

• At least 1 year of direct adult patient care or BPO Healthcare experience.
• Must have experience with managed care organizations.
• Graduates from various Allied Health courses are preferred.

Responsibilities

• Provide exceptional customer service to clients seeking clinical support.
• Respond to inquiries and resolve any issues related to clinical services.
• Collaborate with clinical staff to ensure effective service delivery.

Skills

Clinical support

Customer service

Problem-solving

Communication

Education

4-year graduate of any Allied Health course

2-year associate course

Job description

Description

• Provide exceptional customer service to clients seeking clinical support.
• Respond to inquiries and resolve any issues related to clinical services.
• Collaborate with clinical staff to ensure effective service delivery.

Position

Customer Service Representative (Clinical) Voice

Profile

Allied Health

Work Setup

100% Onsite

Work Locations

• Northgate Cyberzone, Alabang

Schedule

Shifting / Graveyard

Compensation & Benefits

• 28,000 Basic Pay + 1,000 Flex Fund Allowance
• 20% Night Differential
• HMO (Employee Day 1; Dependents upon certification)
• Life & Accident Insurance
• Annual Performance-Based Increase
• 13th & 14th Month Pay

Qualifications

Profile 1

Experience

• At least 1 year of direct adult patient care, such as:
• Long‑term care
• Home and community‑based services
• Hospital or facility‑based care
• Case management
• Work with managed care organizations
• OR
• At least 1 year BPO Healthcare experience (Member or Provider; mixed with Member transactions)

Education

• Must be a 4‑year graduate of any Allied Health course:
• Physical Therapy
• Occupational Therapy
• Respiratory Therapy
• Medical Technology
• Radiologic Technology
• Pharmacy
• Psychology
• Nutrition
• Social Work

Exclude: Nursing‑related courses, Doctor of Medicine, vocational courses, undergraduates

Profile 2

Experience

• At least 2 years of direct adult patient care, such as:
• Long‑term care
• Home/community‑based services
• Hospital/facility settings
• Case management / managed care organizations
• OR
• At least 2 years BPO Healthcare experience (Member or Provider; mixed with Member transactions)

Exclude

• Pediatric‑only experience
• Student‑related interactions only
• Email/chat‑only support
• Pure PROVIDER‑side experience

Education

• 2‑year associate course or 4‑year college graduate (any course)

Exclude: Nursing‑related courses, Doctor of Medicine, vocational courses, undergraduates