Call Center Representative

Lexie; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Government Mandated Benefits

Health Insurance

13th Month Pay

Employee Loan

Job summary

A staffing and business consulting firm in Pasig seeks a customer service professional with a bachelor's degree in a relevant field and at least 1 year of experience in direct adult patient care. Responsibilities include responding to customer inquiries, providing product information, and resolving complaints. This role offers a full-time position with government-mandated benefits. Ideal for those with experience in BPO healthcare member services.

Qualifications

• At least 1 year direct adult patient care experience.
• Experience in long-term care or home care services.
• BPO healthcare experience in member services.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to improve service quality.
• Achieve performance metrics and KPIs set by management.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to improve service quality.
• Achieve performance metrics and KPIs set by management.

Skills

Customer service

Communication

Problem-solving

Collaboration

Education

Bachelor's Degree in Allied Sciences, Social Sciences, Social Work, or related field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan

Insurance Health & Wellness

Health Insurance

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to improve service quality.
• Achieve performance metrics and KPIs set by management.
• Bachelor\'s Degree
• Course : Allied Sciences, Social Sciences, Social Work, Human Services or a related field

Qualifications:

• At least 1 year direct adult patient care such as but not limited to
• Long term care
• Home and community based services
• Hospital/facility setting
• Case management and/or working with managed care org
• BPO healthcare - member services via Phones (Benefits, Eligibility, Pre-authorization)

Working Location

Lexie Staffing & Business Consulting Company

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