Customer Service Representative (Join Now)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Incentives

Health Insurance (HMO)

Flexible Hours

Job summary

A recruitment outsourcing company in Taguig is looking for a Customer Service Representative. This full-time role requires no prior experience and is suitable for high school or college graduates. Responsibilities include managing customer inquiries about healthcare benefits, responding to calls, and educating clients about their plans. The company offers a supportive environment with flexible hours and a focus on employee recognition and benefits.

Qualifications

• Must be a high school or college graduate.
• No experience required.
• Strong phone etiquette and ability to explain healthcare benefits clearly.

Responsibilities

• Act as the first point of contact for healthcare inquiries.
• Respond to inbound and outbound calls professionally.
• Educate customers about their healthcare plan.
• Resolve billing discrepancies and claim status issues.
• Update and maintain accurate member account information.
• Document interaction details for record-keeping.
• Escalate complex issues to supervisors.

Skills

Communication skills

Customer service

Education

High School Graduate

College Graduate

Job description

Customer Service Representative (Join Now)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig

No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Responsibilities

• Act as the first point of contact for members, patients, beneficiaries, or providers, handling inquiries about healthcare benefits, coverage, claims, billing, eligibility, and account issues.
• Respond to inbound calls (and sometimes outbound calls) professionally and courteously, delivering clear, accurate information and support.
• Educate customers about their healthcare plan, benefits, cost‑sharing, prescription coverage, and how their plan works.
• Research and help resolve premium billing discrepancies, claim status issues, or questions about coverage.
• Update and maintain accurate member account information, including contact details, billing preferences, and eligibility changes, in internal systems.
• Document detailed notes for each interaction to maintain complete records of customer communication, inquiries, resolutions, and follow‑ups.
• Escalate unresolved or complex issues to supervisors or appropriate departments when needed.

Job Requirements

• HS Graduate or College Graduate
• With or without experience

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