Customer Service Representative

Myhealthyway Clinic; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

HMO

Job summary

A healthcare clinic in Mandaluyong is seeking a full-time customer support representative. Responsibilities include providing support through various channels, resolving issues, and gathering feedback. Candidates must be high school graduates with strong communication and problem-solving skills. This position offers a performance bonus and other employee recognition programs.

Qualifications

• At least High School Graduate.
• Excellent oral and written communication skills.
• Strong problem-solving capabilities.

Responsibilities

• Provide support to customers through phone, email, and live chat.
• Quickly identify and resolve customer issues.
• Gather customer feedback to improve products and services.
• Build strong relationships with customers.
• Keep track of customer interactions.
• Identify gaps in customer experience.
• Recommend strategies to improve customer experience.
• Collaborate with internal teams like product design and sales.

Skills

Excellent oral and written communication skills

Problem-solving

Education

High School Graduate

Job description

On-site - Mandaluyong. No Experience Required. High/Senior High School. Full-time.

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Employee Recognition Program

Insurance Health & Wellness

HMO

Responsibilities

• Customer support: Provide support to customers through phone, email, and live chat
• Issue resolution: Quickly identify and resolve customer issues
• Feedback collection: Gather customer feedback to improve products, services, and processes
• Relationship building: Build strong relationships with customers by providing personalized support
• Tracking customer journeys: Keep track of customer interactions before, during, and after a purchase
• Identifying gaps: Identify gaps in customer experience
• Recommending strategies: Recommend strategies to improve customer experience
• Collaborating with internal stakeholders: Work with teams like product design, sales, marketing, and account management
• At least High School Graduate
• Excellent oral and written communication skills
• Problem-solving

Qualifications

At least High School Graduate; Excellent oral and written communication skills; Problem-solving

Working Location

MyHealthyWay Clinic and Laboratory Corp., 566 Shaw Blvd, Mandaluyong, Metro Manila, Philippines

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