Customer Service Representative

Metacom Careers; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers offers an on-site customer service role in Cebu. No experience required; a high school diploma or equivalent is accepted. You will assist customers with inquiries, provide product information, and document interactions in the CRM system to maintain a positive experience.

Join a team that values growth and flexibility, with opportunities to learn and advance in customer service while working evenings or weekends as needed.

Qualifications

• Educational qualifications: High School diploma or equivalent.
• Experience level: Entry Level (0–2 years).
• Skills: Strong communication and interpersonal skills.
• Ability to stay calm under stress.
• Willingness to learn and grow in customer service.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, issues, and product information.
• Maintain a positive and efficient customer experience.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to resolve complex customer concerns.

Skills

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

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Description

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, issues, and product information.
• Maintain a positive and efficient customer experience.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to resolve complex customer concerns.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Entry Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to handle stressful situations with a calm demeanor.
• Responsibilities and Duties: Willingness to learn and grow within the customer service field.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.

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