Customer Service Representative

Inkorp Human Resource Services; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO

Stock Options

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A human resource service provider is seeking a Customer Service Representative in Cebu City. The role requires a minimum of 1 year of experience in customer service or call center environments. The ideal candidate should have strong interpersonal skills and proficiency in English. Benefits include HMO, stock options, and a supportive working environment with professional training opportunities.

Qualifications

• Minimum 1 year experience in customer service or call center environments.
• Experience in voice & international accounts preferred but not required.

Responsibilities

• Address customer inquiries.
• Resolve issues and ensure satisfaction through timely follow-ups.

Skills

Proficient in English

Excellent customer service

Adept at problem-solving

Effective communication

Education

High/Senior High School diploma or 2 years in college

Job description

Job Description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

• Job Title: Customer Service Representative
• Educational Qualifications: Minimum High/Senior High School diploma or 2 years in college with no back subjects is required
• Experience Level: 1 year or higher experience in customer service or call center environments. (Voice & International account experience preferably in Insurance or claims but not required.)
• Skills and Competencies: Proficient in English, excellent customer service, adept at problem-solving, and effective communication.
• Responsibilities and Duties: Address customer inquiries, resolve issues, and ensure satisfaction through timely follow-ups.
• Working Conditions: Typically a call center environment with occasional irregular hours.
• Qualities and Traits: Strong interpersonal skills, patience, adaptability, and a positive attitude.

Employee Recognition and Rewards

• HMO
• Stock Options

Professional Development

• Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave