Customer Service Agent

Miranda HR; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Life Insurance

Holiday gifts and incentives

Job Training

Job summary

Miranda HR in Cebu is seeking a customer service representative to provide exceptional support on-site. The role targets 0-2 years of experience and requires a High School Diploma or equivalent. Strong English skills and the ability to resolve issues are essential.

You will engage customers, maintain rapport, and collaborate with teammates to improve service delivery while supporting back-office tasks as needed. This entry-level position offers training and opportunities for development.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: 0-2 years.
• Strong proficiency in English.
• Excellent customer service skills.
• Excellent problem-solving abilities.
• Team player with strong interpersonal skills.
• Familiarity with call center operations and technical support.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive rapport with customers through excellent communication skills.
• Utilize problem-solving skills to address customer concerns and provide solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Assist in managing customer accounts and provide back office support as needed.

Skills

English proficiency

Customer service

Problem solving

Team player

Interpersonal skills

Call center ops

Technical support

Education

High School Diploma

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Description

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive rapport with customers through excellent communication skills.
• Utilize problem-solving skills to address customer concerns and provide solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Assist in managing customer accounts and provide back office support as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Effective customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Team player with strong interpersonal skills
• Skills and Competencies: Familiarity with call center operations and technical support

English Language Customer Service Problem Solving Team Player Technical Skills Account Management Organizational Skills People Skills Back Office Support Call Centre Interpersonal Skills