Customer Service Representative (Travel) - Cebu City

TASQ Staffing Solutions Inc.; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing solutions company is seeking Customer Service Representatives in Cebu City. You will handle customer inquiries via various channels, resolve complaints, and maintain records. Candidates should have at least 12 months of GDS experience and be fluent in English. The role requires on-site work in Cebu City and flexibility with shifting schedules. Join us to provide exceptional service and enhance customer experience!

Qualifications

• Must have at least 12 months of GDS Experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Cebu City.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain records of customer interactions.

Skills

Effective communication

Problem-solving

Customer profiling

GDS Experience (Amadeus, Apollo, Sabre, Worldspan)

Conversant in English

Education

Completed at least 2 years in College

Job description

Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least 2 years in College with no back subjects
• Must have at least 12 months of GDS Experience (Amadeus, Apollo, Sabre, Worldspan)
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP