Customer Service Associate - Cebu

Dynamic Talent Solutions; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Employee Recognition Program

Health Insurance

Paid Holidays

Work from Home

Job summary

A recruitment firm in Cebu City is seeking candidates for a full-time customer service role. Applicants should have at least 6 months of BPO experience or relevant schooling combined with significant experience. Responsibilities include ensuring call quality and customer satisfaction while working on a shifting schedule. The position offers various incentives and benefits, including health insurance and performance bonuses.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school/senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.

Responsibilities

• Primarily responsible for providing customer service support.
• Ensure call quality and quantitative standards are met.
• Resolve customer care needs in a timely fashion.

Skills

English Language

Customer Service

Problem Solving

Team Player

Education

High School Graduate

College Graduate

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

QUALIFICATIONS:

• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.

English Language Customer Service Problem Solving Team Player

Working Location

JDN Square Residential Suites And IT Center. P.Remedio St, Mandaue City, 6014 Cebu, Philippines