Customer Service Retail

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service-focused company located in Cebu City is seeking an individual to deliver exceptional service in a retail environment. The role requires at least 1-3 years of experience and a bachelor's degree in a relevant field. Candidates should possess strong communication skills and a customer-oriented mindset, along with the ability to efficiently manage transactions and resolve issues. This is a full-time, on-site position with flexible hours to accommodate various schedules.

Qualifications

• 1-3 years of experience in customer service or retail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide exceptional customer service to customers in a retail environment.
• Assist customers with inquiries regarding products and services.
• Process transactions efficiently and accurately using the point-of-sale system.
• Resolve customer complaints and issues in a professional manner.
• Maintain product knowledge to effectively advise customers on travel and airline options.

Skills

Strong communication skills

Experience with GDS

Customer-focused mindset

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional customer service to customers in a retail environment.
• Assist customers with inquiries regarding products and services.
• Process transactions efficiently and accurately using the point-of-sale system.
• Resolve customer complaints and issues in a professional manner.
• Maintain product knowledge to effectively advise customers on travel and airline options.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or retail.
• Skills and Competencies: Strong communication skills; experience with GDS and travel industry preferred.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Qualities and Traits: Positive attitude, problem-solving skills, and a customer-focused mindset.
• Working Conditions: Availability to work flexible hours, including weekends and holidays.

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