Customer Service Representative - Bacolod

TASQ; Murcia; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Free HMO

Allowances

Program Incentives

Job summary

TASQ in Bacolod is seeking customer service representatives to deliver exceptional service to clients through clear communication, effective problem-solving, and accurate profiling. The role is on-site in Bacolod and requires a flexible shift schedule.

You will respond to inquiries via phone, email, and chat, resolve issues on first contact, and maintain records. The company offers Free HMO, allowances, and program incentives, with start ASAP.

Qualifications

• High School graduate required; senior high also acceptable.
• Excellent verbal and written English language skills.
• On-site in Bacolod with shifting schedule availability.
• Able to start ASAP.
• Willingness to work in a fast-growing account.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Communication

Problem-solving

Customer profiling

Team collaboration

Education

High School Diploma (Old Curriculum)

Job description

We are looking for CSRs to join a fast growing account in Bacolod. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate with or without experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Bacolod
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.