Customer Service Representative

AddForce Human Resources Solution Inc.; Bacolod; On-site; PHP 182,800 - 218,959; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

Job summary

A recruitment agency in Bacolod is seeking a Customer Service Representative to respond to customer inquiries via various channels. Candidates must be at least high school graduates. The position offers a salary package of 18,000 and benefits like Day 1 HMO, rice subsidy, and clothing allowance. This role requires working onsite and following a shifting schedule.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services.
• Resolve customer issues and complaints.
• Document customer interactions in CRM systems.
• Process orders, returns, refunds, and account updates.
• Follow up with customers to ensure issues are resolved.

Skills

Responding to customer inquiries

Providing accurate information

Resolving customer issues

Documenting customer interactions

Processing orders and refunds

Following up with customers

Education

High School Graduate

Job description

Willing to go onsite after Profile Validation!

BACOLOD SITE

Bacolod; Address: 20st Street, cor Lacson St, Bacolod Sunlife bldg.

Customer Service Representative

PURE VOICE

Salary Package: 18,000

Work on-site & Shifting Schedule

Candidate must be at least HS Graduate

20% night differential fee

We can Offer you:

• Day 1 HMO
• Rice Subsidy
• Clothing Allowance
• Interested candidates PM me for more assistance!!

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints, escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved