Customer Service Representative - Visayas

TASQ; Murcia; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ is seeking Customer Service Representatives to join fast-growing accounts in the Visayas. You will deliver exceptional service by effectively communicating, solving problems, and profiling customers, via phone, email, and chat.

On-site roles are available in Iloilo, Bacolod, or Cebu, with graveyard and rotating shifts. Candidates should be fluent in English; no prior experience is required for Iloilo/Bacolod, while Cebu requires at least 1 year in BPO or related coursework.

Qualifications

• Must be conversant in English (spoken and written).
• Willing to work fully on-site within Iloilo or Bacolod.
• For Cebu: at least 2nd year in college or 1 year of BPO experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

English proficiency

Education

High school graduate (old curriculum)

SHS graduate (new curriculum)

Second-year college (no back subjects)

Job description

We are looking for Customer Service Representatives to join fast-growing accounts within Visayas. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

Iloilo and Bacolod Qualifications:

• At least a high school graduate (old curriculum) or SHS graduate (new curriculum)
• No experience required to apply
• Must be conversant in both spoken and written English
• Amenable to work fully on-site within Iloilo or Bacolod
• Amenable to work on graveyard shift and shifting schedule

Cebu Qualifications:

• Completed at least 2nd year in College without back subjects
• Must have at least 1 year of BPO experience
• No experience required to apply
• Must be conversant in both spoken and written English
• Amenable to work fully on-site within Cebu
• Amenable to work on graveyard shift and shifting schedule

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.