Customer Service Representative – Healthcare Account | Bacolod

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service professional to handle inbound and outbound calls for a Healthcare account. This onsite role requires no prior BPO experience and emphasizes delivering accurate information and resolving customer concerns.

You will assist customers, document interactions, and follow established procedures while adhering to quality standards and a positive attitude.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the new curriculum.
• No prior call center or BPO experience required.
• Good communication and interpersonal skills.
• Customer-focused and willing to learn.
• Able to work in a fast-paced environment.
• Willing to work onsite in Bacolod.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls for the Healthcare account.
• Assist customers with inquiries, concerns, and service requests.
• Provide accurate and timely information based on account procedures.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update records accurately.
• Follow established processes, quality standards, and compliance guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a positive and professional customer experience.

Skills

Communication

Interpersonal skills

Customer focus

Willing to learn

Education

High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)

Job description

Provide quality customer service for a Healthcare account by handling customer inquiries, resolving concerns, processing requests, and delivering accurate assistance through inbound and outbound calls. This is an onsite position suitable for candidates with no prior BPO experience.

Key Responsibilities

• Handle inbound and outbound calls for the Healthcare account
• Assist customers with inquiries, concerns, and service requests
• Provide accurate and timely information based on account procedures
• Resolve customer concerns professionally and efficiently
• Document customer interactions and update records accurately
• Follow established processes, quality standards, and compliance guidelines
• Escalate complex issues to the appropriate team when necessary
• Maintain a positive and professional customer experience

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the new curriculum
• No prior call center or BPO experience required
• Good communication and interpersonal skills
• Customer-focused and willing to learn
• Able to work in a fast-paced environment
• Willing to work onsite in Bacolod
• Willing to work on shifting schedules, weekends, and holidays