On-Site BPO CSR – First-Call Resolution (Cebu)

TASQ Staffing Solutions Inc.; Cebu City; On-site; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A staffing solutions company in Cebu City is seeking a Customer Service Representative for an auto insurance account. The role involves responding to customer inquiries, resolving issues, and maintaining comprehensive records. Candidates must have at least 12 months of BPO experience and possess a Driver's License. Fluency in English and availability for a fully on-site position are essential. This full-time position offers performance bonuses and various benefits.

Qualifications

• At least High School (Old Curriculum) or Senior High School Graduate.
• Must have at least 12 months of solid BPO experience.
• Must possess an active Driver's License.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Cebu City.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate to improve customer service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English Language

Customer Service

Problem Solving

Strong Work Ethic

Interpersonal Skills

Call Centre

Education

High School Graduate

Job description

Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least HS (Old Curriculum) or SHS Graduate
• Must have at least 12 months of solid BPO experience
• Must possess an active Driver's License
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP