Customer Service Representative(CSR/ Fresh Graduate)

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

A leading recruitment agency in Bacolod is seeking a Customer Service Representative. The role involves responding to inquiries, resolving issues, and maintaining customer records. Ideal candidates should have a Bachelor's degree or be undergraduates. This is a full-time, on-site position with no prior experience required. Benefits include incentives and health maintenance organization (HMO).

Qualifications

• No experience required
• Customer service skills preferred

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products and services.
• Resolve customer issues effectively and courteously.
• Process orders accurately.
• Maintain detailed records of customer interactions.
• Identify upselling opportunities.

Education

Bachelor Degree or Undergraduate

Job description

Customer Service Representative(CSR/ Fresh Graduate)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Bacolod No Exp Required Diploma Full-time

Job Description

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues, complaints, and escalations effectively and courteously.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Collaborate with other departments (sales, logistics, technical support, etc.) to ensure smooth issue resolution.
• Follow communication scripts and guidelines when handling different topics.

Requirements

• Bachelor Degree or Undergraduate with or without experience

Benefits

• Incentives
• HMO

Working Location

On-site in Bacolod. No overseas assignment.