Customer Service Representative

GECO Asia Pte. Ltd; Murcia; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Day 1 HMO

Perfect Attendance Bonus

Paid Leave after 3 months tenure

Transportation Allowance

Rice Subsidy

Clothing allowance

Childcare Center

Onsite Pharmacy

Retirement Plan

Medicine and Vision Reimbursement

Job summary

GECO Asia Pte. Ltd is seeking a Customer Service Representative to join our team in Bacolod, Philippines. This on-site role handles inquiries via phone, email, and chat while providing accurate product information and basic technical support.

The ideal candidate possesses strong English communication, problem-solving, and multitasking abilities and thrives in a fast-paced, team-oriented environment. Fresh graduates are welcome to apply; day-1 benefits include HMO and attendance bonuses.

Qualifications

• Preferably minimum of 1 year experience in a customer service role.
• Fresh graduates are welcome to apply.
• Strong verbal and written English communication skills.
• Excellent problem-solving and multitasking abilities.
• Demonstrated patience and empathy in customer interactions.
• Proficient in using computers and relevant software applications.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Handle customer inquiries through phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Provide accurate product information and basic technical support
• Document customer interactions and maintain detailed records
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

Skills

Customer service

Communication

Problem solving

Multitasking

Patience

Empathy

Computer skills

Teamwork

Tools

CRM software

Job description

Role: Customer Service Representative

We are currently looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a genuine passion for providing outstanding customer support.

Location: Bacolod, Philippines
Work Mode: Full On-site
Position: Full-Time
Nature: Voice, Email and Chat

Why Join Us?

• Day 1 HMO

• Perfect Attendance Bonus

• Paid Leave after 3 months tenure

• Transportation Allowance

• Rice Subsidy

• Clothing allowance

• Childcare Center

• Onsite Pharmacy

• Retirement Plan

• Medicine and Vision Reimbursement

Qualifications:

• Preferably minimum of 1 year experience in a customer service role.

• No prior experience required – Fresh graduates are welcome to apply

• Strong verbal and written English communication skills

• Excellent problem-solving and multitasking abilities

• Demonstrated patience and empathy in customer interactions

• Proficient in using computers and relevant software applications

• Ability to thrive in a fast-paced, team-oriented environment

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat

• Resolve customer complaints and issues in a timely and efficient manner

• Provide accurate product information and basic technical support

• Document customer interactions and maintain detailed records

• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved