CSR– Customer Service Representative | Bacolod Site!

Work Avenue and Business Solutions Incorporated; Iligan; On-site; PHP 167,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Bacolod team. You will assist customers with inquiries, resolve concerns, and process requests while delivering professional service.

The role may involve inbound and outbound calls depending on the account. The ideal candidate is a high school graduate with strong verbal and written communication skills, customer orientation, and a problem-solving mindset.

Qualifications

• High school diploma required or equivalent (old/new curriculum).
• Excellent verbal and written communication skills essential.
• Customer-oriented with problem-solving mindset.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to inquiries and requests professionally.
• Resolve customer concerns and provide appropriate solutions.
• Process account-related requests accurately.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Maintain a positive and professional customer experience.

Skills

Verbal communication

Written communication

Education

High School Graduate / Senior High School Graduate

Job description

We are looking for a Customer Service Representative to join our team in Bacolod. The role involves assisting customers with inquiries, resolving concerns, processing requests, and providing professional and efficient customer service. Depending on the account, the position may handle inbound and outbound calls.

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum)
• With or without BPO/customer service experience.
• Good verbal and written communication skills
• Customer-oriented and problem-solving skills
• Willing to work onsite in Bacolod
• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer inquiries and requests professionally
• Resolve customer concerns and provide appropriate solutions
• Process account-related requests accurately
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Maintain a positive and professional customer experience