Customer Service Representative - Bacolod

Tasq Work; Bacolod; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Free HMO

Allowances

Program Incentives

Job summary

Tasq Work in Bacolod is hiring customer service representatives to join a fast-growing account. You will handle inquiries via phone, email and chat, delivering excellent service and helping to optimize customer interactions.

Applicants should be high school graduates, fluent in English, willing to work on-site in Bacolod, and able to work shifting schedules with ASAP start.

Qualifications

• High School graduate (Old Curriculum) or Senior High School graduate required.
• Must be fluent in spoken and written English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English fluency

Customer service

Communication

Education

High School Diploma (Old Curriculum)

Job description

We are looking for CSRs to join a fast growing account in Bacolod. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate with or without experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Bacolod
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.