We're Hiring : Customer Service Representative (CSR) | Bacolod Site

Work Avenue and Business Solutions Incorporated; Iligan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls, assisting customers with inquiries and updating account records. The role emphasizes delivering accurate information and professional service to resolve concerns, with a focus on positive customer experiences.

Qualifications include a high school diploma and strong communication skills. Candidates should be willing to work onsite in Bacolod and adapt to shifting schedules,

Qualifications

• High school graduate required.
• BPO experience optional depending on account requirements.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with inquiries, requests, and account concerns.
• Provide accurate information and appropriate solutions.
• Process customer requests and update account records.
• Resolve issues professionally and efficiently.
• Maintain excellent customer service and communication.
• Follow company policies, procedures, and quality standards.

Skills

Inbound calls

Outbound calls

Customer service

Communication skills

Education

High School Diploma

Job description

Provide customer support for assigned accounts by handling inbound and outbound calls, assisting with customer inquiries, processing requests, resolving concerns, and ensuring a positive customer experience.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• With or without BPO experience, depending on account requirements

• Good communication and interpersonal skills

• Willing to work onsite in Bacolod

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls

• Assist customers with inquiries, requests, and account concerns

• Provide accurate information and appropriate solutions

• Process customer requests and update account records

• Resolve issues professionally and efficiently

• Maintain excellent customer service and communication

• Follow company policies, procedures, and quality standards