Customer Service Representative - Taguig

Tasq Work; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

20% Night Differential

Program Incentives

Job summary

Tasg Work in Taguig is seeking Customer Service Representatives to deliver exceptional service to clients. The role requires on-site work in Taguig, shifting schedules, and strong English communication.

No prior experience is required; successful candidates will handle inquiries via phone, email, and chat, maintain records, and support process improvements. The position offers incentives and benefits, and starts ASAP.

Qualifications

• At least a High School Graduate (Old Curriculum).
• No experience required.
• Must be conversant in both spoken and written English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Effective communication

Education

High School Graduate (Old Curriculum)

Job description

We are looking for CSRs to join a fast-growing account in Taguig. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate (Old Curriculum)
• No experience required
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Taguig
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• 20% Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.