Customer Service Representative | Bacolod

Ubiquity; Murcia; On-site; PHP 223,000 - 357,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative to assist customers across multiple channels. You will address inquiries, provide product information, and resolve concerns while maintaining accurate records.

The role requires strong communication and multitasking abilities in a fast-paced environment. This position emphasizes customer satisfaction, teamwork, and ongoing training to stay up-to-date with products and policies.

Qualifications

• Minimum high school graduate with strong communication skills.
• BPO/call center experience is preferred.
• Ability to handle inquiries and resolve issues professionally.
• Comfort navigating multiple systems and documenting interactions.
• Willingness to work shifting schedules including weekends/holidays if required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other channels.
• Provide accurate information about products, services, policies, and accounts.
• Resolve concerns to maintain a positive customer experience.
• Identify customer needs and suggest suitable solutions.
• Document interactions and update records in company systems.
• Meet performance metrics for quality, productivity, attendance and CSAT.
• Stay updated on products, services and procedures via training.
• Collaborate with teammates and other departments to resolve issues.
• Maintain confidentiality of customer information.

Skills

Communication skills

Customer service

Interpersonal skills

Problem-solving

Multitasking

Education

Senior High School or High School graduate

Tools

CRM systems

Basic computer proficiency

Job description

Customer Service Representative

We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives. In this role, you will assist customers by addressing inquiries, resolving concerns, and providing accurate information through various communication channels. If you have excellent communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.

• Provide accurate information regarding products, services, policies, and account details.

• Resolve customer concerns efficiently while ensuring a positive customer experience.

• Identify customer needs and recommend appropriate solutions.

• Accurately document customer interactions and update records in company systems.

• Meet established performance metrics, including quality, productivity, attendance, and customer satisfaction.

• Stay updated on company products, services, and procedures through ongoing training.

• Collaborate with team members and other departments to resolve customer issues effectively.

• Maintain professionalism and confidentiality when handling customer information.

Qualifications

• At least a Senior High School or High School graduate

• At least BPO experience

• Strong verbal and written communication skills.

• Excellent customer service, interpersonal, and problem-solving skills.

• Basic computer proficiency and ability to navigate multiple systems.

• Ability to multitask and work in a fast-paced environment.

• Willingness to work on shifting schedules, weekends, and holidays, if required.