Join Our Bacolod Customer Care Team (CSR)

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 167,000 - 234,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Bacolod City is seeking Customer Care Representatives to join a fast-paced team. If you enjoy helping people and communicating clearly, this role offers hands-on training and opportunities to grow.

You will handle customer questions, provide accurate information, and update records while maintaining a friendly, professional demeanor. Onsite work with rotating shifts, weekends, and holidays may be required.

Qualifications

• High School Graduate or Senior High School Graduate.
• With or without BPO experience.
• Customer service experience is an advantage.
• Good communication and comprehension skills.
• Willing to learn and undergo training.
• Able to work in a fast-paced environment.
• Willing to work onsite in Bacolod City.
• Flexible with shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers with questions, requests, and concerns.
• Understand customer needs and provide suitable assistance.
• Explain information clearly and accurately.
• Address concerns and work toward appropriate resolutions.
• Process customer requests and update necessary records.
• Follow account guidelines and service procedures.
• Maintain a professional and helpful approach during every interaction.

Skills

Customer service

Communication skills

Willing to learn

Fast-paced environment

Education

High School Graduate

Senior High School Graduate

Job description

Looking for an opportunity where your communication skills can make a difference? We’re opening positions for Customer Care Representatives in Bacolod.

This role is ideal for individuals who enjoy assisting people, finding solutions, and learning in a fast-paced work environment.

Key Responsibilities

• Assist customers with questions, requests, and concerns

• Understand customer needs and provide suitable assistance

• Explain information clearly and accurately

• Address concerns and work toward appropriate resolutions

• Process customer requests and update necessary records

• Follow account guidelines and service procedures

• Maintain a professional and helpful approach during every interaction

Qualifications

• High School Graduate or Senior High School Graduate

• With or without BPO experience

• Customer service experience is an advantage

• Good communication and comprehension skills

• Willing to learn and undergo training

• Able to work in a fast-paced environment

• Willing to work onsite in Bacolod City

• Flexible with shifting schedules, weekends, and holidays