Customer Service Representative – Bacolod Site!

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Bacolod is seeking a Customer Service Representative to handle inbound and outbound calls, assist customers with inquiries, and deliver excellent service in an onsite BPO environment.

The role requires good communication, basic computer and typing skills, and willingness to work shifts including weekends and holidays. High school graduates are welcome, with or without BPO experience.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• With or without BPO experience.
• Customer service or customer contact experience is an advantage.
• Good verbal and written communication skills.
• Basic computer and typing skills.
• Willing to work onsite in Bacolod City.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and resolve concerns.
• Make outbound calls for follow-ups, updates, or customer assistance.
• Provide accurate information regarding products, services, and accounts.
• Process customer requests and maintain accurate account records.
• Escalate complex concerns to the appropriate department.
• Maintain customer satisfaction and meet service quality standards.
• Meet productivity, attendance, and performance targets.
• Follow company policies and standard operating procedures.

Skills

Verbal communication

Written communication

Basic computer skills

Typing

Customer service experience

Onsite work readiness

Education

High School Graduate (Old Curriculum) or SHS Graduate

Job description

JWe are looking for a customer-focused Customer Service Representative (CSR) to join our Bacolod team. The role involves handling inbound and outbound calls to assist customers with inquiries, concerns, account requests, and follow-ups. The successful candidate will provide accurate information, resolve concerns efficiently, and deliver excellent customer service in an onsite BPO environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• With or without BPO experience.
• Customer service or customer contact experience is an advantage
• Good verbal and written communication skills
• Basic computer and typing skills
• Willing to work onsite in Bacolod City
• Willing to work shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries and resolve concerns
• Make outbound calls for follow-ups, updates, or customer assistance
• Provide accurate information regarding products, services, and accounts
• Process customer requests and maintain accurate account records
• Escalate complex concerns to the appropriate department
• Maintain customer satisfaction and meet service quality standards
• Meet productivity, attendance, and performance targets
• Follow company policies and standard operating procedures