Customer Service Representative (Appointment Schedulers)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment outsourcing company in Taguig is seeking customer service representatives to interact with customers and handle inquiries. The ideal candidate should possess a High School Diploma and have excellent communication skills. Responsibilities include maintaining records, resolving customer complaints, and collaborating with team members. This is a fast-paced environment that may require occasional overtime, so a positive attitude and attention to detail are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Basic problem-solving abilities.
• Positive attitude, patience, attention to detail.

Responsibilities

• Interact with customers to provide and process information.
• Handle customer complaints and provide solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve customer service.
• Assist in promoting the company’s products.

Skills

Excellent communication and interpersonal skills

Basic problem-solving abilities

Education

High School Diploma or equivalent

Job description

Description

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits, following up to ensure resolution.
• Maintain accurate records of customer interactions, process customer accounts, and file documents.
• Collaborate with other team members to improve customer service and enhance customer experience.
• Assist in promoting the company’s products and services to potential customers.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Excellent communication and interpersonal skills, basic problem-solving abilities
• Responsibilities and Duties:Able to work in a team environment, provide exceptional customer service
• Working Conditions:Fast-paced office environment, may require occasional overtime
• Qualities and Traits:Positive attitude, patience, attention to detail