Customer Service Representative

LuxeVanity Trading OPC; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading trading company in the Philippines seeks a Customer Service Representative to provide exceptional service and resolve inquiries. Candidates must hold a Bachelor’s degree and have 1-3 years of experience in customer service. Required skills include proficiency in English and strong problem-solving abilities. The role involves maintaining records, collaborating with team members, and scheduling appointments, contributing to a positive client experience.

Qualifications

• 1-3 years of customer service experience is required.
• Experience with Salesforce and scheduling tools is preferred.
• Excellent organizational and communication skills are necessary.

Responsibilities

• Provide excellent customer service to enhance client satisfaction.
• Handle customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Assist in scheduling appointments and managing customer follow-ups.

Skills

Proficiency in English

Strong problem-solving abilities

Excellent organizational skills

Strong interpersonal skills

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Scheduling tools

Job description

Description

• Provide excellent customer service to enhance client satisfaction.
• Handle customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Assist in scheduling appointments and managing customer follow-ups.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Proficiency in English language
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Experience with Salesforce and scheduling tools
• Qualities and Traits: Excellent organizational skills
• Qualities and Traits: Strong interpersonal and communication skills