Customer Service Representative

Big-Ger Freight Solutions Inc.; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Job summary

A logistics company in Metro Manila seeks a customer service representative to provide outstanding service, manage appointments, and resolve customer issues. Ideal candidates should hold a Bachelor's degree and have 0–2 years of experience. Strong problem-solving skills, teamwork, and financial literacy are essential. The role requires maintaining accurate records and collaborating with team members to enhance service delivery and customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience in customer service.
• Strong technical and organizational skills.

Responsibilities

• Provide outstanding customer service by addressing customer inquiries.
• Manage and schedule appointments efficiently.
• Collaborate with team members to enhance service delivery.

Skills

Excellent customer service skills

Scheduling

Problem-solving

Teamwork

Education

Bachelor’s degree in a relevant field

Job description

Job Description

Description

• Provide outstanding customer service by addressing customer inquiries and resolving issues.
• Manage and schedule appointments efficiently to meet customer needs.
• Demonstrate strong problem-solving skills to navigate customer challenges.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Excellent customer service skills, scheduling, problem-solving, teamwork
• Qualities and Traits: Financially literate, strong technical skills, organizational skills, discretion