Customer Service Representative

Dolphin Lending Investors Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading financial services company in Metro Manila is seeking a dedicated Customer Service Representative to assist customers through various communication channels. Responsibilities include resolving inquiries, documenting interactions, and training new team members. Ideal candidates should possess strong communication and interpersonal skills, a positive attitude, and the ability to handle challenging situations effectively. This position offers a supportive environment with opportunities for growth.

Qualifications

• 0-2 years of experience in customer service or related fields.
• Ability to handle difficult customers and resolve conflicts.
• A positive attitude and a willingness to learn.

Responsibilities

• Provide prompt and professional assistance to customers via various communication channels.
• Resolve customer inquiries and issues efficiently.
• Document interactions and maintain comprehensive records.
• Assist in the training of new team members.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Conflict resolution

Ability to maintain attention to detail

Education

High school diploma or equivalent

Job description

Description

• Provide prompt and professional assistance to customers via various communication channels.
• Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
• Document interactions and maintain comprehensive records of customer communications.
• Assist in the training of new team members by sharing knowledge and best practices.
• Collaborate with other departments to enhance customer satisfaction and service quality.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in customer service or related fields.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult customers and resolve conflicts.
• Qualities and Traits: A positive attitude and a willingness to learn.
• Responsibilities and Duties: Ability to work in a fast-paced environment while maintaining attention to detail.