Customer Service Representative - Alorica Marikina site

Alorica Philippines; Marikina; On-site; Full time

Benefits offered by this job

HMO & Government Benefits

Paid Training & Incentives

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service company is hiring associates in Marikina, Philippines. The role includes answering customer inquiries and assisting with product support. No prior experience is required, and training will be provided. Benefits include a monthly salary range of ₱18K to ₱37K, HMO coverage, paid leave, bonuses, and annual performance increases.

Qualifications

• No BPO experience required; training provided.
• Strong communication skills are necessary.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Education

Fresh Grads

Senior High School Graduates

College Undergraduates

Vocational Graduates

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team